Contact information

Contact Us

Have a question about your grooming routine, an upcoming subscription shipment, or an order in progress? The Royal Oils Grooming Co. team is here to assist you.

We pride ourselves on providing direct, human support. Get in touch with us through our official channels below:

Official Contact Channels

  • General Support & Customer Care: info@royaloilsgrooming.com

  • Order & Exchange Inquiries: support@royaloilsgrooming.com

  • Media & Partnerships: info@royaloilsgrooming.com

Our Response Guarantee

We value your time and aim to keep your routine running smoothly without delays.

 

1
Inbound Message Received
Step 1

When you email info@royaloilsgrooming.com, our system immediately logs your request. You will receive an automated confirmation email ensuring your message is in our queue.

2
Expert Review
Step 2

A member of our grooming and support team reviews your inquiry. To ensure accuracy, we look up your order history and account details beforehand.

3
Guaranteed Reply Within 24-48 Hours
Step 3

We guarantee a personalized, thorough response to all emails within 24 to 48 business hours (excluding weekends and major holidays).


 

Quick Check Before You Email

To get your answers even faster, your answer might already be waiting for you:

  • Track an Order: Check your shipping confirmation email for a direct link to your tracking number. (Remember, all orders take up to 72 hours to process before shipping!)

  • Manage Your Subscription: Log directly into your Account Portal at royaloilsgrooming.com to skip a delivery, change a scent, or update your payment details instantly.

Tip for Smooth Support: When emailing us regarding an existing purchase, please include your Full Nameand Order Number in the subject line so we can resolve your request instantly!